For MSPs & Service Providers
You run a disciplined shop.
Your intake queue
runs you.
Tickets arrive by text, cell, hallway ambush, and the occasional actual portal submission. Work gets done and never gets logged. You’re too good an operator to be losing margin to your own intake process.
Free forever plan available. Takes two minutes.
If any of this is your
Monday morning — keep reading.
✕
A client texts your lead tech directly, the tech fixes it on the spot, and it never becomes a ticket. Nobody bills it. Nobody remembers it at the QBR.
✕
Half your tickets arrive as “it’s broken again” — no machine, no user, no error. Someone burns 20 minutes on discovery before real work starts.
✕
Techs reconstruct their time at the end of the week from memory. You know you’re under-billing. You just don’t know by how much.
✕
Your PSA costs more than your smallest client pays you — and half the seats exist to capture work that came in sideways.
The intake problem
Every side channel is
unbilled work waiting to happen.
Clients route around the portal because the portal is friction. So the request lands in a text message, a voicemail, or a “quick question” while your tech is packing up onsite. It gets solved — and it evaporates. No ticket, no time entry, no record that you delivered anything.
This isn’t a discipline problem. It’s a friction problem. End users will always take the path of least resistance. The fix is to make the right path the easiest one.
The fix
Request Link™
A branded intake link you hand every client — voice or text, from any device, no login. The request lands transcribed, structured, and attached to the right client, ready to dispatch.
- End user submits by voice or text in seconds — no portal training
- AI transcribes, cleans up, and structures the request automatically
- Lands in your queue tagged to the client with the details already captured
- QR code on the workstation, link in the signature, or embedded on your site
New Request — Northside Dental
🎙️ Voice Request — Received
“Front desk printer keeps dropping off the network, it’s the one by reception”
✨ AI Transcribed & Structured — Done
Site: Northside Dental · Asset: HP-RECEPTION-01 · Issue: intermittent network drop · Reported by: Dana R.
✅ Ticket Created — Dispatched
Assigned to Marcus — SLA clock started 8:14 AM
⏱️ Discovery Time Saved — 22 min
No callback. No “which printer?” No triage guessing.
Talk To Task™ — Field Capture
🎤 Tech said — in the van, 4:40 PM
“Replaced the switch at Rivera, still need to relabel the patch panel, and their backup job’s been failing since Tuesday”
🤖 AI Created — Task 1
Relabel patch panel — Rivera LLC → Marcus, due Thursday
🤖 AI Created — Task 2
Investigate failing backup job — Rivera LLC → escalate, due today
⚡ Total time — Done
14 seconds. Nothing left in someone’s head overnight.
The capture problem
The follow-up work never
makes it back to the board.
Your tech finds three things onsite and only tickets the one they were sent for. The rest lives in their head until Friday — or until it becomes an outage. Documentation gets written when there’s time, and there’s never time.
And once it’s gone, it’s gone. You can’t search a conversation from three weeks ago. When a client asks why the same issue is back, the history you need was never written down. The knowledge existed — it just never had anywhere to live.
The fix
Talk To Task™
Techs capture by voice — from the van, the server room, or between calls — with instant AI transcription. Follow-up items become real tickets before the truck leaves the lot. And every voice note stays fully searchable, so what was said last month is findable in three seconds.
- Instant AI transcription — no end-of-day catch-up ritual
- Suggests assignment, client, and due date automatically
- Original audio kept alongside the transcript for the record
- Searchable voice history — site notes finally have a home
- Works hands-free, which is the only way field capture ever actually happens
The margin problem
You delivered the value.
Now prove it.
Contract clients quietly consume twice their block hours and nobody notices until renewal. Project work bleeds into support work. At the QBR you’re describing the value you delivered instead of showing it, because the record doesn’t exist in a form anyone can read.
Under-captured time is the most expensive line item in an MSP that nobody puts on the P&L. A few unlogged minutes per tech per day is a full seat’s worth of margin by year end.
The fix
Time Tracking
One-click tracking that starts when a tech starts the ticket and stops when they close it. Every hour tagged to the client and contract, ready for invoicing and ready for the QBR — without leaving the work. Syncs with QuickBooks so billing takes minutes, not a Saturday.
- Start the ticket — the timer starts. Close it — the timer stops.
- Hours tagged by client, contract, and project automatically
- Scope creep visible while it’s happening, not at renewal
- QuickBooks integration — hours flow straight into invoices
- QBR-ready summaries: what you did, for whom, and how long it took
Time Tracking — Weekly Summary
🏢 Northside Dental — 14.5 hrs
Contract: 12 hrs/mo · 2.5 hrs over block
🏢 Rivera LLC — 9.0 hrs
Switch replacement, backup remediation, documentation
🏢 Blue Sky Co — 6.5 hrs
Onboarding, endpoint deployment, user training
📄 Invoice Ready — Export
30 hours. Every minute attached to a ticket and a client.
The shift
What changes when the work
always lands somewhere
Before TepinTasks
✕ Requests arrive five ways — text, cell, email, hallway. Some become tickets. Some don’t.
✕ 20 minutes of discovery per ticket before a tech touches anything technical.
✕ Time reconstructed Friday afternoon from memory. You’re under-billing and you know it.
✕ QBRs are a narrative exercise. You can describe the value but you can’t show it.
After TepinTasks
✓ One intake point per client. Submitted, transcribed, structured, dispatched — before your first coffee.
✓ 30 seconds from request to actionable ticket. Techs start on the actual problem.
✓ Hours captured as the work happens. Invoice with confidence — every minute tied to a ticket.
✓ Branded intake, clean record, exportable history. Clients see the operation you actually run.
The shift: 20 minutes of triage becomes 30 seconds of dispatch.
Don’t add headcount to fix
a capture problem.
MSPs that are manually triaging vague tickets, chasing techs for time entries, and rebuilding history for QBRs are spending senior labor on work that should take seconds. TepinTasks puts AI on the intake and the admin so your techs stay on the work only they can do.
🚀 MSP Partner Program
Deploy it to your clients.
Get paid for it.
Roll TepinTasks out across your client base as a value-add or a billable line item. Partner pricing, co-branded Request Links, and priority support — with recurring revenue on every seat you deploy.
When nothing falls through,
the margin shows up.
Free to start. No credit card. No pitch call. No six-week PSA migration. Just intake and time capture that finally match how your shop actually runs.
Free forever plan available. Takes two minutes to set up.